BOUTIQ SWITCH refund and return policy
At BOUTIQ SWITCH, we aim to provide a professional and transparent shopping experience. We understand that customers may occasionally experience an issue with an order, and our team is available to review eligible concerns.
Because our products may include regulated cannabis and THC products, including THC vape pens, weed pens, cannabis vapes, and THC cartridges, returns and refunds may be subject to applicable laws and product restrictions.
Returns
Due to the nature of certain regulated products, opened or used cannabis and THC products may not be eligible for return or exchange.
If you receive an incorrect, damaged, or defective product, please contact our customer service team before attempting to return the item.
Each request will be reviewed based on the circumstances of the order and applicable requirements.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an item different from what you ordered, please contact us as soon as possible.
To help us review your request, please provide your:
- Order number
- Description of the issue
- Photographs of the product or packaging, where applicable
- Relevant details about the item received
Our team will review the information and explain the available resolution.
Defective Products
If you believe a product is defective, please contact BOUTIQ SWITCH before attempting to repair, modify, refill, disassemble, or otherwise alter the product.
Where permitted, an eligible defective product may qualify for an appropriate resolution, which may include a replacement, exchange, store credit, or refund.
Refunds
Refunds are only issued where a refund has been approved following review of the order.
When approved, refunds will generally be processed using the original payment method where possible. The time required for funds to appear in an account can vary depending on the relevant bank, card issuer, or payment provider.
Non-Returnable Items
Certain products may not be eligible for return because of their nature or applicable legal and regulatory requirements.
This may include products that have been:
- Opened or used
- Modified or altered
- Damaged after delivery
- Refilled or tampered with
- Purchased where a return is prohibited by applicable law
Order Cancellations
If you need to cancel an order, please contact BOUTIQ SWITCH as soon as possible.
Cancellation may not be possible once an order has been processed, prepared, or dispatched. Our team will advise you of the available options based on the status of your order.
Return Authorization
Please do not send a product back without first contacting BOUTIQ SWITCH.
If a return is approved, our customer service team will provide the appropriate instructions. Unauthorized returns may not be accepted or processed.
Age and Legal Requirements
BOUTIQ SWITCH operates in a regulated product category. Customers must meet all applicable age requirements and comply with the laws governing the purchase, possession, and use of cannabis and THC products in their jurisdiction.
Cannabis regulations can vary by location and may change. Customers are responsible for understanding and complying with the laws applicable to them.
Customer Support
If you have a concern about your order, our team is available to assist.
Please provide your order information and a clear description of the issue so that we can review your request as efficiently as possible.
We aim to handle eligible refund and return requests professionally, fairly, and transparently.
Policy Updates
BOUTIQ SWITCH may update this Refund & Return Policy when necessary to reflect changes to our products, business practices, or applicable requirements.
We recommend reviewing the current policy before placing an order.
Contact BOUTIQ SWITCH
For questions regarding an order, refund, return, damaged product, or defective item, please contact the BOUTIQ SWITCH customer service team.
BOUTIQ SWITCH
Boston, Massachusetts